DELIVERY & RETURNS POLICY

All goods purchased online can be returned in their original manufacturers packaging within 14 days of receipt.

Should you have any queries at all regarding our returns policy then please do not hesitate to contact us on 0191 384 4900.

Terms and Conditions Apply.

DELIVERY & SPECIAL ORDER ITEMS

Many items are available for immediate dispatch and most are free delivery, however depending on the products you have ordered this may differ. We typically aim to deliver most goods within 7 days; please note all Special Order items are designated on our website as, (Special Order) 14 days + and lead times may vary according to brand and whether or not the item is procured from outside the UK.

For more precise delivery timescales please do not hesitate to call us on 0191 384 4900 or Email: enquiries@gilesgateplumbing.com

SCALE OF DELIVERY CHARGES

Many items are Free delivery however if this is not possible you will be quoted accordingly at checkout. Please note Worldwide deliveries are quoted separately and in addition to the normal basket price. Please contact us for a quote.

WORLDWIDE DELIVERIES

Export charges can be discussed with our sales department including Zero VAT destinations. For further information please call us on 0191 384 4900 or Email: enquiries@gilesgateplumbing.com

CAN I PICK UP MY ORDER?

Yes. If you prefer to pick up your order from our showroom or warehouse, please select this option when proceeding through the Checkout. We will then telephone you once your items are ready for collection and of course, there will be no delivery costs incurred.

DELIVERY SERVICES

Small items may be sent using either Parcel Force or DHL type couriers. Larger deliveries use a Pallet Service who will contact you directly to organise the delivery of your goods, please note this is a kerbside only service. Our transportation office will sort out the logistics and keep in contact with every step of the way.

RETURN EXCLUSIONS

Please Note: Once ordered Special Order Items cannot be cancelled and are Non Returnable / Non Refundable.

Please refer to Terms and Conditions

Please note Special Order Items are excluded. All returns are subject to our online full terms and conditions